Tessovate Technologies Pvt Ltd ("Nishu Digital", "we") is responsible for the personal data described here. We handle it in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under it. We do not sell your personal data.
1. What we collect
| Data | When | Why |
|---|---|---|
| Name, email, phone/WhatsApp, company, country, state, GSTIN, project notes | Checkout, contact forms, WhatsApp chats | To deliver your order, invoice you, provide support and meet tax obligations |
| Order details: items, amounts, coupon, order number | Checkout | To fulfil orders, keep accounts and handle refunds |
| Payment reference (Razorpay order and payment IDs) | Payment | To confirm and reconcile payments. We never receive or store full card, UPI PIN or bank details. |
| Email address | Newsletter signup | To send updates and offers. You can unsubscribe at any time. |
| Access credentials you share (for example hosting or CMS logins) | During delivery | Only to do the work you ordered |
| Technical data: IP address, browser, pages visited, session cookie | When you browse | To run the site and the cart, keep it secure and prevent fraud |
2. Our grounds for processing
We process your data with your consent, which you give by submitting the form or placing the order, and for legitimate uses allowed by law. These include fulfilling a service you asked for, meeting legal and tax requirements, and preventing fraud. You can withdraw consent at any time. This does not affect processing already done, or records we must keep by law.
3. Who we share it with
- Razorpay, to process payments, under its own privacy policy.
- Infrastructure providers who host and protect our website and email, such as our hosting/VPS provider and Cloudflare.
- Meta/WhatsApp, when you choose to message us on WhatsApp.
- Third-party platforms needed for your order (for example Google, Meta, or your hosting provider), and only for that order.
- Authorities, when the law requires it, for example tax authorities or lawful requests.
Some of these providers may process data outside India. When they do, we rely on their contractual and security commitments.
4. How long we keep it
- Order, invoice and payment records are kept for as long as Indian tax and company laws require, generally up to 8 years.
- We delete access credentials you shared, and ask you to change those passwords, once the order and its support period are complete.
- We keep your newsletter email until you unsubscribe.
- Enquiries that do not lead to an order are deleted within 24 months.
5. Security
We use HTTPS across the site, restrict access to people who need it, store order files in locations that cannot be reached from the web, and work with PCI-DSS compliant payment providers. No system is completely secure, so please use strong, unique passwords and share credentials only through secure channels.
6. Your rights
You can ask us to:
- show you a summary of the personal data we hold about you and how we use it;
- correct, complete or update it;
- delete it, unless we must keep it by law;
- withdraw consent or unsubscribe from marketing;
- nominate another person to exercise these rights if you die or become incapacitated.
Email [email protected]. We respond within 30 days.
7. Cookies
We use a small number of cookies and similar storage. See our Cookie Policy.
8. Children
Our services are for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us data, contact us and we will delete it.
9. Grievance Officer
For complaints or concerns about your data, contact our Grievance Officer:
Shylesh …, Tessovate Technologies Pvt Ltd, Tessovate technologies, Kariyangala Village Polali Post, Bantwala, D.K, 574219
Email: [email protected] · Phone: +91 76769 02281
We acknowledge complaints within 48 hours and aim to resolve them within 30 days. If you are not satisfied, you may approach the Data Protection Board of India.
10. Changes
We may update this policy and will change the "Last updated" date when we do. We will notify customers of significant changes by email.
