In short: if we have not started work, you can cancel for a full refund. Once work has started, refunds are pro-rata for the work not yet done. Approved refunds go back to your original payment method within 5–7 business days.
We sell digital services and digital products, so there is nothing physical to return. This policy explains when we cancel and refund instead. It forms part of our Terms & Conditions.
1. Cancelling before work starts
You can cancel any order for a full refund if you ask within 7 days of payment and we have not started work. Work counts as started when we begin the service, for example by accessing your systems, starting design or development, submitting an application to a third party, or setting up an account.
2. Cancelling after work has started
- For fixed-price services, we refund the share of the order not yet delivered, based on the milestones or work completed.
- For hourly services, we refund unused hours. Hours already worked are not refundable.
- Once an order has been fully delivered and accepted, it cannot be refunded. We will still fix in-scope defects reported within 14 days of delivery.
3. Items that cannot be refunded
- Third-party costs we have paid for you once they are incurred, such as domain registrations, licences, paid plugins or themes, hosting, Meta/WhatsApp conversation charges, and verification or advertising fees.
- Software licences, downloadable files or account access that have already been delivered.
- Delays or rejections caused by third-party platforms (for example a WhatsApp Business API, Google Business Profile or app-store review), if we did the work correctly.
- Services that could not be done because you did not provide the required access, content or approvals within 30 days of our request.
4. If something is not right
If a deliverable does not match what the product page or our written scope promised, tell us within 14 days of delivery. We will fix it free of charge. If we cannot fix it in a reasonable time, we will refund the affected part of the order.
5. How to ask for a cancellation or refund
- Email [email protected] or WhatsApp +91 76769 02281 with your order number (for example ND261002-XXXXXX) and the reason.
- We reply within 1 business day, confirming what can be refunded.
- Approved refunds are processed through Razorpay to your original payment method. Your bank or card issuer usually takes 5–7 business days to credit them.
6. Chargebacks
Please contact us before raising a dispute with your bank, as we can usually resolve problems faster. If a chargeback is raised for an order we have already delivered, we may share order and delivery records with the payment provider.
7. Contact
Tessovate Technologies Pvt Ltd · [email protected] · +91 76769 02281 · Mon–Sat, 10am–7pm IST
