ISO/IEC 20000-1:2018 Certification — IT Service Management (ITSM)

Who it is for

Managed service providers, hosting and cloud providers, IT support and helpdesk companies, data centres and internal IT departments.

Why get certified

• Stand out in IT outsourcing and managed-service tenders
• Consistent SLAs and faster incident resolution
• Clear change and release control
• Pairs well with ISO 27001 for an integrated system

What’s included

• Free initial consultation and gap analysis against ISO/IEC 20000-1:2018
• Defining the certification scope, boundaries and applicable requirements
• Service management policy, plan and objectives
• Service catalogue and SLA templates
• Processes for incident, service request, problem, change, release and configuration management
• Capacity, availability and continuity management, and supplier management
• Implementation support and staff awareness training (online)
• A full internal audit and management review before the external audit
• Coordination of the Stage 1 and Stage 2 certification audits with an independent, accredited certification body
• Support to close any non-conformities raised by the auditor
• The certificate is issued by the certification body, valid for 3 years subject to annual surveillance audits

How it works

1. 1. Kick-off & gap analysis — a video call to understand your business, followed by a gap report that shows what already meets the standard and what is missing.
2. 2. Documentation — we prepare the policies, procedures, registers and templates, tailored to your business rather than copied from a generic pack.
3. 3. Implementation — your team starts using the system. We train staff and help collect records over a few weeks.
4. 4. Internal audit & management review — a full mock audit, then corrections, so you go into the real audit prepared.
5. 5. Certification audit — an accredited certification body carries out Stage 1 (documentation) and Stage 2 (implementation) audits, on-site or remotely as its rules allow.
6. 6. Certificate — once any findings are closed, the certification body issues your certificate, which you can verify online.

Timeline

Typically 8–12 weeks from kick-off to certificate. The time depends on how ready your organisation is, how quickly documents and evidence are shared, and when the certification body can schedule the audit.

What we need from you

• Company registration details (incorporation / GST / MSME), address of the site(s) and number of employees
• A coordinator on your side who can spend a few hours a week during implementation
• Access to key people for interviews and records/evidence (ticketing system reports, SLAs, change logs, uptime reports)

Pricing notes

• The price depends on company size and covers one site. Multi-site organisations, organisations with more than 150 employees, or combined (integrated) certifications get a custom quote.
• Annual surveillance audits in years 2 and 3, and recertification after 3 years, are quoted separately.
• Travel for on-site audits outside the auditor’s city, if needed, is billed at actual cost.

Genuine, verifiable certification

Nishu Digital prepares you for certification. The certificate itself is issued only by an independent certification body after a real audit, and that body is accredited by an IAF-member accreditation body (such as NABCB in India). We do not sell "certificates without audit". You can verify a genuine certificate on the certification body’s website or on IAF CertSearch.

After you order

Within 1 business day, your dedicated ISO consultant contacts you to schedule the free gap-analysis call and share the document checklist. You can also WhatsApp us any time with your order number.